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We ship to most countries, excluding Nicaragua, Cuba, Iran, North Korea, Kosovo, Syria, Sudan and Somalia. Our apologies for any inconvenience this may cause.
Orders are usually processed within 1-2 business days, starting from the following day after the order has been placed. If for some reason processing times are longer than usual, we’ll let you know via email. Please note, we ship Monday through Friday 9-5 EST. This excludes weekends and major holidays.
For the standard shipping option, we use a fully-tracked expedited service that takes approximately 2-7 business days to arrive from the ship date. Express shipping service times will vary based on exact location.
For the standard shipping option, we use a fully-tracked ground shipping service that takes approximately 2-7 business days to arrive from the ship date. Please allow 24 hours for the tracking information to be updated as the parcel is scanned into the shipper’s system. Express shipping service times will vary based on exact location.
For the standard shipping option, we use a non-tracked air shipping service that takes an estimated 6-18 business days to arrive from the ship date. International shipping times will vary from country to country. Please note, this ship time does not include any delays experienced at customs. Express shipping service times will vary based on exact location.
If you select a tracked international shipping service, please be aware that your package may be handed off to numerous agents or forwarders along it’s journey. Please be sure to look out for links to partner agents in the main tracking page to get the most up-to-date tracking information.
Movo is not responsible for customs, duties, taxes, or tariffs. These charges are set by your country and we are not able to influence or control the rate at which you are charged. If you are concerned about the charges that may occur, we encourage you to reach out to your country’s customs office to gather more information. Again, Movo does not set these rates, nor do we have control over them.
Upon placing your order, we’ll send you two confirmation emails: an order confirmation email, and a shipping confirmation email. Please be sure to check your order confirmation email to ensure all information has been entered correctly during check-out.
If you notice any errors, please email email@example.com right away so that we can attempt to correct this for you. Please note that we can only correct errors prior to shipment. If the error is not caught before the order ships, Movo reserves the right to charge a re-shipment fee.
Still have questions? Email firstname.lastname@example.org for help.